1. Do you ship worldwide?

Yes, we definitely do. We shipped internationally via Pos Malaysia for standard registered shipping and Pos Laju Malaysia for all express shipping. Please refer to our Shipping & Return Policy for more details. Do drop us a note at contactus@prettychase.com if you have any queries.

2. How long does it take before I will receive my order?

For Malaysia customers, your order should reached you within 2 - 3 business days.

For other customers, transit time depends on the shipping method that you have chosen. For standard shipping, your order will reached within 4 - 6 weeks. While for express shipping, you will receive your order within 4 - 8 business days.

3. What are the payment methods available?

We accept payments via the following methods:

  • Visa and Master credit card
  • Paypal
  • Internet banking online transfer

 If you wish to bank in cash to our account, kindly place your order on our website and then send us an email to inform us.

4. Is it safe to shop on prettychase.com?

It is absolutely safe to shop with us. We strive to ensure that all transactions are made with a peace of mind. Thus, payments are done through iPay88.com which is a Malaysia Payment System Act 2003 compliant company. iPay88 is also awarded MSC status by Malaysia Multimedia Development Corporation (MDeC).  

5. Do I have to register before I can purchase a merchandise from prettychase.com?

Yes, you would need to register with us before you can make a purchase. By doing so, you can safe the trouble of entering your details and mailing address for your next purchase. Also, you will be kept updated with our latest collection or new arrivals.

6. How do I contact prettychase.com?

You can send an email to contactus@prettychase.com or you can click on Customer Service at the bottom right of the page and select your respective enquiries. Pretty Chase team will strive to revert to all enquiries within 24 hours.

7. How to Shop on Pretty Chase?

  • Log into your account. If you have no account with us yet, please register for one.
  • Browse on our site and enjoy shopping.
  • Select any item for further details by clicking on the image.

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  • Click on Add to Bag to add on the item(s) to your shopping cart.
  • Once you have click on Add to Bag, you will be directed to the page below.


  • You can click on the Continue Shopping to add on other items to your shopping cart. Or click Next to checkout.
  • You will be directed to the page below to make changes to your delivery address/ billing address if required.


  • You can add on a new address if necessary. Click the Add a new address and key in the details accordingly.
  • Click Next to continue to check out.
  • You will be directed to Shipping. Here you can choose your shipping method. For Malaysia customer, there is no option as SHIPPING IS FREE ? For more details on Shipping, please refer to our Shipping Policy.
  • Click Next and you will see the page below.


  • Select a payment method. Do not worry if you have selected a wrong payment method. You can still make the changes in the page below. Refer to the left tab.

DO NOT CLICK ON THE BACK BUTTON ON YOUR BROWSER MENU TAB. You will not be able to make your payment after that.

  • Proceed to make the payment by clicking on the Pay by Maybank2U icon or any other payment methods that you have selected.