Return Policy 

It is of the utmost importance to us that you enjoy shopping online at our store. To ensure that you are satisfied, we have a return policy for you just in case. :)

Items can be returned to Pretty Chase with the following conditions:

  • Merchandise must be returned within 7 days.
  • Merchandise must not be worn, altered, or washed. Tags on the merchandise must not be removed.
  • Merchandise on sale or purchase using discount vouchers cannot be return.
  • For hygiene purposes, accessories like earrings are not returnable.
  • Shoppers will bear the 5% fees of restocking the merchandise. For example, the merchandise costs RM100, you will receive a credit note of RM95.
  • Cash will not be refunded. Only credit note will be issued.
  • Credit note will expire within 2 weeks of issue date.
  • Shopper will bear the return postage costs.

Note: It is advisable that shoppers used registered mail for tracking purposes.

 

Shipping Policy

All orders will be packed and delivered within 24 hours. Please note that orders made on Saturday, Sunday and/ or public holidays will be shipped out on the next business day. Estimated arrival time are to be used as a guide only. Please note that tracking number will be provided and signature is required upon delivery by the carriers.

Pretty Chase will not be held responsible on any delay caused by custom clearace for international orders.

Shipping Cost

Shipping cost is calculated according to the total weight for international deliveries (if purchases are below RM500).

Local Delivery

We provide free delivery throughout Peninsular Malaysia, Sarawak & Sabah for orders above RM49. Order to be received within 1 - 3 business days*.

Singapore Delivery

We provide free delivery to Singapore for orders above RM200.

International Delivery

We provide FREE standard international delivery for purchases above RM500 (registered mail only). Please note that shipping cost is not inclusive of custom duties (if any). Any custom/ import duties will be borne by the recipient of the parcel. Unfortunately, we are not able to provide you with an estimated amount of custom/ import duties. 

For other international delivery, please see rates below.

Delivery Methods Standard Shipping Express Shipping
Transit Time 4 - 6 weeks* 4 - 8 business days*
Country Standard Shipping Express Shipping
Australia RM30 RM100
Brunei RM25 RM65
Hong Kong RM35 RM70
Indonesia RM30 RM65
India RM35 RM90
New Zealand RM30 RM100
Phillipines RM30 RM70
Thailand RM30 RM65
Singapore RM25 RM65
South Korea RM35 RM90
United Kingdom RM30 RM160
United States RM30 RM160
All others RM39 RM240

For more information or clarifications, kindly email our Pretty Chase Team at contactus@prettychase.com.

*All transit times given are in accordance with the international standard concluded by the International Bureau of the Universal Postal Union.